Healthcare Account Representative
Start Your Career as a Healthcare Account Representative
Metacom Careers is hiring Healthcare Account Representatives for a voice-based healthcare support account in Alabang. No call center or healthcare experience is required — related background is a plus.
This role is ideal for applicants who are compassionate, patient, detail-oriented, and comfortable assisting callers with healthcare-related concerns.
Job Overview
| Job Details | Information |
|---|---|
| Position | Healthcare Account Representative |
| Account Type | Voice |
| Support Channel | Voice Support |
| Work Setup | Onsite |
| Location | Alabang |
| Schedule | Shifting Schedule |
| Employment Type | Full-Time |
| Salary Package | Competitive Package (discussed upon application) |
| Experience Required | No Experience Required (Related Experience is a Plus) |
| Educational Requirement | High School Graduate / Senior High School Graduate |
What You'll Do
As a Healthcare Account Representative, you'll assist callers with healthcare-related concerns while following account procedures and privacy guidelines.
Your Responsibilities
- Assist callers with healthcare account, benefits, or appointment inquiries.
- Process appointment scheduling and claims-related requests.
- Explain healthcare plan details and coverage clearly.
- Verify caller identity per privacy procedures.
- Resolve billing and coverage-related concerns.
- Document customer interactions accurately.
- Follow strict data privacy and compliance guidelines.
- Escalate complex or urgent concerns when necessary.
Who Can Apply?
Applicants should meet the following qualifications:
- High School Graduate (old curriculum) or Senior High School Graduate.
- No healthcare or call center experience required — related experience is a plus.
- Good English communication skills.
- Compassionate, patient, and comfortable discussing sensitive topics.
- High attention to detail and respect for privacy.
- Basic computer knowledge.
- Willing to work onsite in Alabang on a shifting schedule.
- Comfortable following compliance and documentation procedures.
Freshers Are Welcome
You don't need previous call center experience to apply. If you have good communication skills, basic computer knowledge, and are willing to learn, you can be considered for this Healthcare Account Representative opportunity.
Why Join Metacom Careers?
Meaningful, Purpose-Driven Work
Help callers with important healthcare concerns while building your customer service skills.
No Experience Required
Full training on healthcare systems, terminology, and account procedures is provided.
Build Valuable Skills
Develop communication, compliance, documentation, and problem-solving skills that can support your career.
Growth Opportunities
Healthcare Account Representatives may have opportunities to advance into Senior Associate, Quality Analyst, or Team Lead roles.
What Skills Are Important for a Healthcare Account Representative?
Empathy and Compassion
Healthcare callers may have sensitive concerns. A patient and understanding approach is important.
Communication Skills
Clear communication helps you explain healthcare information and assist callers effectively.
Attention to Detail
Accurate information, verification, and documentation are important when handling healthcare accounts.
Respect for Privacy
Healthcare support involves sensitive customer information. Following privacy procedures is essential.
Composure Under Pressure
Staying calm and professional can help when assisting worried or frustrated callers.
Frequently Asked Questions
What does a Healthcare Account Representative do?
A Healthcare Account Representative assists callers with healthcare account inquiries, benefits, appointments, claims-related concerns, and general support requests.
Do I need healthcare or call center experience?
No. Healthcare or call center experience is not required. Related experience is a plus.
Is this a voice account?
Yes. This is a voice-based healthcare support account.
What educational requirement applies?
Applicants should be at least a High School Graduate under the old curriculum or a Senior High School Graduate.
Will I receive training?
Yes. New hires receive training on healthcare terminology, systems, account procedures, and compliance requirements.
What is the work schedule?
The role follows a shifting schedule based on account requirements.
Is this an onsite role?
Yes. This is an onsite position in Alabang.
Start Your Healthcare Account Representative Career Today
If you're looking for a Healthcare Account Representative opportunity and don't have previous call center experience, this could be a great way to start your BPO career.
Apply Today
Position: Healthcare Account Representative
Location: Alabang
Work Setup: Onsite
Schedule: Shifting
Support Channel: Voice Support
Experience: No Experience Required (Related Experience a Plus)
Education: High School Graduate / Senior High School Graduate
Start your journey with Metacom Careers and build valuable experience in healthcare customer support.
Explore More Opportunities
Looking for other BPO career opportunities? Explore these current openings from Metacom Careers:
- Financial Account Representative – Alabang
- Technical Support Representative – Alabang
- Customer Service Representative – CDO Telco Account
- Customer Care Associate – Taguig
- Travel Account Customer Service Representative – Taguig
- Customer Service Representative – Telco Account | Iloilo City
For more openings, visit the Metacom Careers Page.
Curious About Healthcare Accounts?
Curious about what it's like to work in a healthcare account? Watch our YouTube video to learn more about healthcare BPO work and what you can expect from the role.
