Customer Service Representative – Telco Account | Iloilo City

Start Your BPO Career in Iloilo

Looking for a Customer Service Representative in Iloilo opportunity? Metacom Careers is hiring Customer Service Representatives for a Telco Account in Iloilo City.

This is a voice-based customer service position for applicants with good English communication and interaction skills. High School and Senior High School graduates are welcome to apply, while BPO experience is preferred.

With a salary package of up to ₱30,000, Day 1 HMO coverage, paid leave, performance incentives, and additional employee benefits, this Customer Service Representative opportunity is a great option for candidates looking to build their BPO career.

Job Overview

This Customer Service Representative position is based onsite in Iloilo City and follows a shifting schedule.

What You'll Do

As a Customer Service Representative, you'll assist customers through voice interactions while providing accurate information and professional support for their telecommunications-related concerns.

Key Responsibilities

• Handle inbound customer calls professionally.
• Listen to customers and understand their concerns.
• Provide accurate information about telecommunications products and services.
• Assist customers with account and service-related concerns.
• Help resolve basic billing, account, and service issues.
• Process customer requests accurately.
• Document customer interactions in company systems.
• Follow established account policies and procedures.
• Escalate complex concerns to the appropriate team.
• Maintain quality and customer satisfaction standards.
• Meet required productivity and performance targets.

Who Can Apply?

We're looking for applicants who meet the following qualifications:

Qualifications

• At least 18 years old.
• High School Graduate under the old curriculum or Senior High School Graduate.
• Good English communication and interaction skills.
• BPO experience is preferred.
• Customer service experience is an advantage.
• Basic computer skills.
• Strong listening and problem-solving abilities.
• Willing to work onsite in Iloilo City.
• Willing to work on a shifting schedule.
• Willing to work weekends and holidays when required.

BPO Experience Preferred

Previous BPO experience is preferred for this Customer Service Representative position.

However, qualified applicants who meet the educational and communication requirements are encouraged to apply.

Salary and Employee Benefits

This Customer Service Representative opportunity offers a salary package of up to ₱30,000, along with a range of employee benefits.

Competitive Compensation

• Salary package of up to ₱30,000.
• Bigger basic pay plus skills premium pay.
• Monthly performance incentives.
• Quarterly appraisals.
• Night differential.
• Non-taxable meal allowance.
• Non-taxable transportation allowance.

Health and Wellness Benefits

• HMO coverage from Day 1.
• HMO coverage for the employee.
• Free coverage for up to 3 dependents.
• Group Life Insurance.
• Onsite clinic.
• Free emergency medicine.
• Wellness programs.

Leave Benefits

• Up to 30 days paid leave.
• Up to 21 days convertible to cash.

Terms and conditions apply.

Why Work as a Customer Service Representative in Iloilo?

A Customer Service Representative role can help you develop valuable skills that can support your long-term career.

You'll gain experience in:

• Customer communication.
• Problem-solving.
• Account management.
• Professional communication.
• Call handling.
• Computer systems.
• International customer support.
• Performance management.

For applicants in Iloilo City and nearby areas, an onsite BPO position can provide an opportunity to build professional experience without relocating to Metro Manila.

What Skills Are Important for This Role?

A successful Customer Service Representative should be able to communicate clearly, listen actively, and remain professional when handling different customer concerns.

Communication Skills

Good English communication and interaction skills are important for a voice-based international account.

Active Listening

You need to understand the customer's concern before providing an appropriate response.

Problem-Solving

Customer service involves identifying issues and finding the correct solution based on account procedures.

Patience and Professionalism

Some customers may be frustrated or confused. Maintaining a calm and professional approach is essential.

Adaptability

Telco accounts use different systems and processes, so being willing to learn is important.

What Is a Telco Customer Service Account?

A telecommunications or Telco Account provides customer support for services such as mobile communications, internet, billing, account management, and other telecommunications-related concerns.

As a Customer Service Representative, you may assist customers with questions about their accounts, services, payments, technical concerns, or other requests depending on the account's scope.

Frequently Asked Questions

What is a Telco Account?

A Telco Account handles customer concerns related to telecommunications services, such as mobile plans, internet services, billing, account updates, and service-related issues.

Is a Telco Account the hardest account in BPO?

Not necessarily. A Telco Account can be challenging because it may involve billing concerns, technical issues, and customers who need immediate assistance.

However, the difficulty depends on the account, training, processes, and customer concerns.

With proper training and experience, Customer Service Representatives can learn how to handle Telco-related concerns effectively.

Is a Telco Account difficult for beginners?

It can be challenging at first, especially for applicants without BPO experience.

However, proper training can help you learn the systems, processes, and common customer concerns before handling calls.

Do I need technical skills to work in a Telco Account?

Basic computer skills are important.

Some Telco Accounts may also involve basic troubleshooting. Advanced technical knowledge may not be required, depending on the specific account.

Is Telco Account a good starting point for a BPO career?

Yes. Working in a Telco Account can help you develop communication, problem-solving, customer service, and basic troubleshooting skills.

These skills can also be useful when pursuing other BPO opportunities.

What does a Customer Service Representative do in a Telco Account?

A Customer Service Representative may handle billing questions, account concerns, service inquiries, plan information, and basic troubleshooting through voice support.

Is Metacom hiring in Iloilo for Telco Accounts?

Yes. Metacom Careers offers BPO opportunities in Iloilo City, including customer service positions for Telco Accounts when openings are available.

What are the requirements for Metacom hiring in Iloilo?

Requirements may vary depending on the available account.

Applicants should check the specific job posting for educational, communication, experience, and schedule requirements.

Can freshers apply for Telco Accounts?

Some Telco Account openings may accept applicants without previous BPO experience.

However, experience requirements depend on the specific position and account.

Is the Telco Account onsite in Iloilo?

Yes. The featured Customer Service Representative position is an onsite role in Iloilo City and follows a shifting schedule.

Where can I apply for Metacom hiring in Iloilo?

Interested applicants can check the Metacom Careers Page for current job openings, qualifications, and application details.

Start Your BPO Career in Iloilo

If you're looking for a Customer Service Representative opportunity, this Telco Account opening offers competitive compensation, employee benefits, and opportunities to develop your customer service and communication skills.

With a salary package of up to ₱30,000, Day 1 HMO, performance incentives, paid leave, and additional benefits, qualified applicants are encouraged to apply.

Apply Today

Position: Customer Service Representative – Telco Account
Location: Iloilo City
Work Setup: Onsite
Schedule: Shifting
Salary Package: Up to ₱30,000
Experience: BPO experience preferred

Take the next step in your BPO career with Metacom Careers.

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Visit the Metacom Careers Page for more job openings and career opportunities.

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Apply for Customer Service Representative Jobs

If you're searching for Customer Service Representative jobs, this Telco Account opening is an opportunity to gain international customer service experience while working onsite in Iloilo City.

The position offers competitive compensation, employee benefits, and the opportunity to develop valuable BPO skills.

Curious About Telco Accounts?

Curious about Telco Accounts and want to learn more? Watch our YouTube video to discover what it's like to work in a Telco Account

What To Expect In A Telco Account | Call Center Accounts Series Part 3 | Metacom Careers