Customer Service Representative

Start Your Career as a Customer Service Representative

Metacom Careers is hiring Customer Service Representatives (CSRs) for a voice-based account. This opportunity is open to college graduates, and no prior call center experience is required. Customer service or BPO experience is a plus, but not a requirement.

This role suits applicants who enjoy talking to people, solving problems, and helping customers have a positive experience with every interaction. Full training is provided to help new hires succeed in their BPO career.

Job Overview

What You'll Do

As a Customer Service Representative, you'll handle day-to-day customer interactions and support tasks for the account while following established procedures and service standards.

Your Responsibilities

• Answer inbound customer calls and respond to inquiries professionally.

• Provide accurate information about products, services, and account details.

• Resolve customer concerns and complaints in a timely and courteous manner.

• Process orders, requests, and account updates according to procedure.

• Document each customer interaction accurately in the account system or CRM.

• Meet quality assurance, average handle time, productivity, and customer satisfaction targets.

• Escalate complex or unresolved issues to the appropriate team.

• Maintain a professional and friendly tone throughout every call.

Who Can Apply?

This opening is suitable for applicants who meet the following qualifications:

• College Graduate.

• No call center experience required — BPO or customer service background is a plus.

• Good English communication skills, both verbal and written.

• Basic computer and typing skills.

• Strong listening, problem-solving, and customer service skills.

• Customer-first attitude and professional communication.

• Comfortable working on a shifting schedule, including nights and weekends.

• Willing to work onsite.

• Amenable to undergo paid training before taking live calls.

Fresh Graduates Are Welcome

You don't need previous call center experience to apply. If you're a college graduate with good communication skills, basic computer knowledge, and a willingness to learn, you can be considered for this Customer Service Representative opportunity.

Why Join Metacom Careers?

Beginner-Friendly Entry Point

No BPO experience is required, making this a great opportunity for college graduates and fresh graduates looking to start their BPO career.

Paid, Structured Training

New hires receive comprehensive training covering systems, tools, account processes, and customer service best practices before handling live calls.

Develop Valuable Skills

Build communication, problem-solving, customer service, computer, and professional workplace skills that can support your long-term career.

Clear Growth Path

Customer Service Representatives can pursue future opportunities such as Senior Associate, Team Lead, Quality Analyst, Trainer, and other BPO roles.

Stable Career Opportunity

Customer service remains an in-demand role across the Philippine BPO industry, providing opportunities to gain valuable professional experience.

What Skills Are Important for a Customer Service Representative?

Communication Skills

CSRs need to explain information clearly and listen actively so customers feel heard and understood.

Patience and Empathy

Handling frustrated or upset callers calmly and professionally is an important part of the job.

Problem-Solving

You'll often need to understand customer concerns and determine the appropriate solution or next step.

Basic Computer Literacy

Customer Service Representatives typically use multiple systems and tools during customer interactions, so basic computer skills are important.

Adaptability

Customer concerns and situations can vary throughout the day. Being flexible and willing to learn helps you succeed in the role.

Frequently Asked Questions

What does a Customer Service Representative do?

A Customer Service Representative at Metacom Careers handles inbound customer calls, answers questions, resolves concerns, and processes customer requests on behalf of the client account.

Do I need call center experience to apply?

No. Call center experience is not required. Applicants with customer service or BPO experience have an advantage, but fresh graduates are welcome to apply.

Can college graduates apply?

Yes. College graduates are welcome to apply, including fresh graduates with no previous BPO experience.

Is this a voice or non-voice account?

This is a voice account, which means the role primarily involves handling customer calls.

Will I be trained before taking calls?

Yes. New hires receive paid, structured training covering systems, processes, account procedures, and customer service skills before handling live customer interactions.

What is the work schedule like?

The role follows a shifting schedule based on account requirements, which may include night shifts and weekends.

Is this a work-from-home position?

No. This is an onsite position.

Start Your Customer Service Representative Career Today

If you're a college graduate looking for your first BPO opportunity, this Customer Service Representative position could be a great way to start your career with Metacom Careers.

Position: Customer Service Representative
Work Setup: Onsite
Schedule: Shifting
Support Channel: Voice Support
Experience: No Experience Required
Education: College Graduate

Apply Today

Start your BPO career with Metacom Careers and gain valuable experience in customer service and voice support.

Explore More Opportunities

Looking for other BPO career opportunities?

Visit the Metacom Careers page for more job openings and find a position that matches your skills, experience, and preferred schedule.