Customer Service Representative – Retail Account Hiring for Cagayan De oro Site
Start Your BPO Career with Metacom Careers
Looking for a Customer Service Representative job in Cagayan de Oro? Metacom Careers is hiring for a Retail Account and welcoming qualified applicants who are ready to build a long-term career in the BPO industry.
As a Customer Service Representative, you'll assist customers through a voice-based account. You'll answer inquiries, resolve concerns, and provide professional support for retail-related products and services.
Job Details
| Job Information | Details |
|---|---|
| Position | Customer Service Representative |
| Account | Retail Account |
| Account Type | Voice |
| BPO Function | Customer Service |
| Location | Cagayan de Oro |
| Work Setup | Onsite |
| Schedule | Shifting Schedule |
| Employment Type | Full-Time |
| Job Duration | Permanent |
| Branch | Metacom |
What You'll Do
As a Customer Service Representative, you will assist customers with their retail-related concerns through phone-based support.
Key Responsibilities
- Handle inbound customer calls professionally.
- Answer customer questions about products and services.
- Assist with orders, account concerns, and service requests.
- Resolve customer issues efficiently and courteously.
- Provide accurate information based on account policies.
- Process customer requests using company systems.
- Update customer information when necessary.
- Document customer interactions accurately.
- Escalate complex concerns to the appropriate team.
- Meet customer service and quality standards.
Who Can Apply?
This Customer Service Representative opportunity is open to qualified applicants who meet the following requirements:
- High School Graduate under the old curriculum
- Good English communication skills
- Customer service-oriented
- Basic computer skills
- Good problem-solving and active listening skills
- Willing to work onsite in Cagayan de Oro
- Willing to work on a shifting schedule
- Willing to work weekends and holidays when required
Why Join Metacom Careers?
Build Your Customer Service Experience
Working as a Customer Service Representative allows you to develop valuable skills in communication, problem-solving, customer support, and account management.
Gain Retail Account Experience
You'll gain experience assisting customers with retail-related concerns while working in a professional BPO environment.
Permanent Career Opportunity
This is a full-time, permanent position for candidates who want to establish a long-term career in the BPO industry.
Work Onsite in Cagayan de Oro
Join the Metacom team and work with a supportive team in our Cagayan de Oro branch.
Skills You'll Need
Successful Customer Service Representatives typically have:
- Good English communication skills
- Active listening
- Customer service skills
- Problem-solving ability
- Patience and professionalism
- Basic computer knowledge
- Attention to detail
- Ability to handle customer concerns
- Ability to work in a fast-paced environment
- Flexibility with shifting schedules
Frequently Asked Questions
What position is Metacom Careers hiring for?
Metacom Careers is hiring Customer Service Representatives for a Retail Account in Cagayan de Oro.
What does a Customer Service Representative do?
A Customer Service Representative assists customers with questions, service requests, account concerns, orders, and other retail-related issues through phone support.
Is this a voice or non-voice account?
This is a voice account. Representatives will assist customers through phone calls.
What educational background is required?
Applicants must be High School Graduates under the old curriculum.
Do I need BPO experience?
The provided requirements do not specify a minimum BPO experience requirement. Qualified applicants who meet the educational and communication requirements are encouraged to apply.
Where is the job located?
The position is onsite in Cagayan de Oro under the Metacom branch.
Is this a work-from-home position?
No. This is an onsite Customer Service Representative position.
What schedule will I work?
The position follows a shifting schedule, which may include weekends and holidays depending on account requirements.
Is this a permanent position?
Yes. This is a full-time, permanent employment opportunity.
Apply Today
Ready to start your BPO career in Cagayan de Oro?
If you meet the qualifications and are ready to work as a Customer Service Representative, apply for the Retail Account opening with Metacom Careers.
Position: Customer Service Representative – Retail Account
Location: Cagayan de Oro
Account: Retail
Channel: Voice
Work Setup: Onsite
Schedule: Shifting
Employment: Full-Time | Permanent
Explore More Opportunities on the Metacom Careers Page
