Technical Support Agent | No Experience BPO Required | Alabang

Metacom Careers is hiring a Technical Support Representative for a blended Voice + Chat account. No call center experience is required. An IT or technical background is a plus.

If you enjoy problem-solving and helping customers, this role can be a great start in technical support.

Job Details

  • Position: Technical Support Representative
  • Account Type: Technical Account
  • Support Channel: Blended – Voice + Chat
  • Work Setup: Onsite
  • Schedule: Shifting Schedule
  • Employment Type: Full-Time
  • Salary: Competitive Package (discussed upon application)
  • Education: High School Graduate / Senior High School Graduate

Responsibilities

As a Technical Support Representative, you will assist customers with technical concerns through voice and chat.

Your Responsibilities

  • Assist customers with technical concerns
  • Troubleshoot basic hardware, software, and connectivity issues
  • Guide customers through troubleshooting steps
  • Document customer concerns and resolutions
  • Escalate complex technical issues when needed
  • Meet quality and resolution time targets

Qualifications

To apply as a Technical Support Representative, you should have:

  • High School Graduate (old curriculum) or Senior High School Graduate
  • No call center experience required
  • IT or technical background is a plus
  • Good English communication skills
  • Basic computer knowledge
  • Logical thinking and problem-solving skills
  • Willingness to learn technical troubleshooting
  • Willingness to work onsite on a shifting schedule

Why Join Metacom Careers?

Working as a Technical Support Representative can help you build useful BPO and IT skills.

You can gain troubleshooting experience while improving your communication skills. You will also handle both voice and chat support.

Metacom provides training on the account, systems, and processes you will use.

You may also grow into roles such as Senior Technical Support, SME, or Team Lead.

Apply Now

Ready to become a Technical Support Representative?

Start your career with Metacom Careers and explore available opportunities today.

Explore More Opportunities

Looking for other BPO career opportunities? Check out these current hiring opportunities:

Explore these opportunities and check each job posting for the latest qualifications, salary packages, schedules, and application details.

Curious About What a Technical Support Representative Does?

Want to learn more before applying? Watch this video to understand the role better.

What Does a Technical Support Representative Do? | Call Center Accounts Series Part 4 | Metacom Careers

All About Financial Account: What Is Working For A Financial Account Like | Metacom Careers

AGAIN WHERES THE VIDEO!

Technical Support Agent | No Experience BPO Required | Alabang

Metacom Careers is hiring a Technical Support Representative for a blended Voice + Chat account. No call center experience is required. An IT or technical background is a plus.

If you enjoy problem-solving and helping customers, this role can be a great start in technical support.

Job Details

  • Position: Technical Support Representative
  • Account Type: Technical Account
  • Support Channel: Blended – Voice + Chat
  • Work Setup: Onsite
  • Schedule: Shifting Schedule
  • Employment Type: Full-Time
  • Salary: Competitive Package (discussed upon application)
  • Education: High School Graduate / Senior High School Graduate

Responsibilities

As a Technical Support Representative, you will assist customers with technical concerns through voice and chat.

Your Responsibilities

  • Assist customers with technical concerns
  • Troubleshoot basic hardware, software, and connectivity issues
  • Guide customers through troubleshooting steps
  • Document customer concerns and resolutions
  • Escalate complex technical issues when needed
  • Meet quality and resolution time targets

Qualifications

To apply as a Technical Support Representative, you should have:

  • High School Graduate (old curriculum) or Senior High School Graduate
  • No call center experience required
  • IT or technical background is a plus
  • Good English communication skills
  • Basic computer knowledge
  • Logical thinking and problem-solving skills
  • Willingness to learn technical troubleshooting
  • Willingness to work onsite on a shifting schedule

Why Join Metacom Careers?

Working as a Technical Support Representative can help you build useful BPO and IT skills.

You can gain troubleshooting experience while improving your communication skills. You will also handle both voice and chat support.

Metacom provides training on the account, systems, and processes you will use.

You may also grow into roles such as Senior Technical Support, SME, or Team Lead.

Apply Now

Ready to become a Technical Support Representative?

Start your career with Metacom Careers and explore available opportunities today.

Explore More Opportunities

Looking for other BPO career opportunities? Check out these current hiring opportunities:

Explore these opportunities and check each job posting for the latest qualifications, salary packages, schedules, and application details.

Curious About What a Technical Support Representative Does?

Want to learn more before applying? Watch this video to understand the role better.

What Does A Tech Support Agent Do? | Call Center Accounts Series Part 4 | Metacom Careers