Customer Service Representative | CDO | Telco Account

Metacom Careers is hiring a Customer Service Representative (CSR) for a telco account in Cagayan de Oro (CDO).

This is a voice-based account with an onsite setup. With or without call center experience, you can apply.

High School graduates can apply. Senior High School graduates are also welcome. College undergraduates and graduates can apply too.

Job Details

  • Position: Customer Service Representative
  • Account: Telco Account
  • Support Channel: Voice
  • Work Setup: Onsite
  • Schedule: Shifting Schedule
  • Employment Type: Full-Time
  • Experience: With or Without BPO Experience
  • Salary Package: Up to ₱21,000
  • Night Differential: 20%
  • Education: High School Graduate / Senior High School Graduate / College Undergraduate / College Graduate

Responsibilities

As a Customer Service Representative, you will assist customers with their concerns.

You will handle calls and provide helpful solutions.

Your responsibilities include:

  • Answer inbound customer calls and respond to inquiries
  • Provide accurate product, service, and account information
  • Resolve customer concerns and complaints professionally
  • Process customer requests, orders, and account updates
  • Document customer interactions accurately in the CRM
  • Meet quality and productivity targets
  • Maintain customer satisfaction
  • Escalate complex concerns when necessary
  • Maintain professionalism during every customer interaction

Qualifications

  • High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate
  • With or without call center experience
  • Good communication and listening skills
  • Strong problem-solving skills
  • Basic computer and typing skills
  • Strong customer service skills
  • Willing to work onsite in CDO
  • Willing to work on a shifting schedule

Why Join Metacom Careers?

Start your BPO career with a telco account in CDO.

No BPO experience is required. Experienced and first-time applicants are welcome.

  • Salary package of up to ₱23,500
  • 20% night differential
  • Additional incentives are not yet included in the stated package
  • Open to High School and Senior High School graduates
  • College undergraduates and graduates can also apply
  • Gain valuable customer service experience
  • Develop your communication and problem-solving skills
  • Explore career growth opportunities in the BPO industry
  • Possible career paths include Team Lead, QA, and Trainer roles

Looking for a Customer Service Representative job in CDO?

This telco account could be your next career opportunity.

Apply Now and start your BPO career with Metacom Careers.