Customer Service Representative – Travel Account | Up to ₱27,500

Start Your Career as a Travel Customer Service Representative

Looking for a Travel Customer Service Representative job in Taguig? Metacom Careers is hiring for an International Travel Account in McKinley.

This role is ideal for BPO professionals with travel experience. You must have at least 6 months of Travel Account experience.

You will assist international customers through voice support. You will handle travel questions, booking concerns, and service requests.

If you want to grow as a Travel Customer Service Representative, this is a great opportunity to build your BPO career.

Job Details

What Does a Travel Customer Service Representative Do?

As a Travel Customer Service Representative, you will provide support to customers through phone calls.

Your main goal is to resolve concerns and provide a smooth customer experience.

Key Responsibilities

• Handle inbound customer calls.
• Answer travel-related questions.
• Assist with bookings and reservations.
• Process reservation changes and cancellations.
• Provide information about travel services.
• Resolve customer concerns professionally.
• Update customer information in company systems.
• Document customer interactions accurately.
• Follow account policies and procedures.
• Escalate complex concerns when needed.
• Meet customer service and quality standards.

Who Can Apply?

Metacom Careers is looking for candidates with relevant travel and BPO experience.

Qualifications

• High School Graduate under the old curriculum
• Senior High School Graduate
• At least 6 months of BPO experience
• At least 6 months of Travel Account experience
• Previous voice account experience
• Good English communication skills
• Customer service experience
• Basic computer skills
• Good problem-solving skills
• Strong listening skills
• Willing to work onsite
• Willing to work in McKinley, Taguig
• Willing to work on a shifting schedule
• Willing to work weekends and holidays when required

Why Join Metacom Careers?

Earn Up to ₱27,500

The salary package is ₱25,000 to ₱27,500.

Your final package may depend on your experience and account requirements.

Work With an International Travel Account

Build your experience while supporting international customers.

You will handle travel-related questions and service requests.

Grow Your BPO Career

A Travel Customer Service Representative role can help you develop valuable skills.

These include communication, problem-solving, customer service, and account management.

Permanent Employment

This is a full-time and permanent position.

It is a good opportunity for BPO professionals seeking long-term employment.

Skills Needed for the Role

A successful Travel Customer Service Representative should be comfortable speaking with customers.

You should also be able to:

• Communicate clearly
• Listen carefully
• Solve customer concerns
• Follow account procedures
• Navigate computer systems
• Manage multiple tasks
• Stay professional under pressure
• Handle international customers
• Work flexible schedules

Work Location

The position is based in McKinley, Taguig.

This is an onsite job. Employees must report to the assigned workplace.

The account follows a shifting schedule. This may include weekends and holidays.

Frequently Asked Questions

What position is available?

Metacom Careers is hiring Customer Service Representatives for a Travel Account.

What does a Travel Customer Service Representative do?

A Travel Customer Service Representative assists customers with bookings, reservations, cancellations, changes, and other travel concerns.

How much is the salary for CSR Travel Account?

The salary package is ₱18,000 to ₱27,500 monthly.

How much Travel Account experience is required?

Candidates need at least 6 months of Travel Account experience.

You must also have at least 6 months of BPO experience.

Is this a voice account?

Yes. This is an international voice account.

You will assist customers through phone calls.

What educational background is required?

Applicants must be either:

• High School Graduate under the old curriculum
• Senior High School Graduate

Is this a work-from-home position?

No. This is an onsite position in McKinley, Taguig.

Is the position permanent?

Yes. The position is full-time and permanent.

What schedule will I follow?

The account follows a shifting schedule.

You must be willing to work weekends and holidays when required.

Start Your Travel Customer Service Career Today

If you have at least 6 months of BPO experience and 6 months of Travel Account experience, this could be your next opportunity with Metacom Careers.

Apply Today

Position: Customer Service Representative – Travel Account
Account Type: International Travel Account
Location: McKinley, Taguig
Salary: ₱25,000 – ₱27,500
Channel: Voice
Work Setup: Onsite
Schedule: Shifting
Experience: At least 6 months of BPO and Travel Account experience
Employment: Full-Time | Permanent

Take your BPO experience to the next level and build your career in Travel Customer Service with Metacom Careers.

Explore More Opportunities

Looking for other BPO career opportunities? Explore these current openings from Metacom Careers:

• Financial Account Representative – Alabang
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For more openings, visit the Metacom Careers job listings.

You can also check the Metacom Careers blog for additional Customer Service Representative and BPO opportunities.

Curious About Travel Accounts?

Curious about what it's like to work in a Travel Account? Watch our YouTube video to learn more about the role, responsibilities, and what you can expect as a Travel Account agent.

What To Expect As A Travel Account Agent | Call Center Accounts Series Part 2 | Metacom Careers