Customer Service Representative Hiring in Alabang

Start Your Career as a Healthcare Account Representative

Metacom Careers is hiring Healthcare Account Representatives for a voice-based healthcare support account. No call center or healthcare experience is required — a healthcare-related background is a plus.

This role fits applicants who are compassionate, patient, and comfortable assisting callers with healthcare-related concerns.

Job Overview

What You'll Do

As a Healthcare Account Representative, you'll handle day-to-day customer interactions and support tasks for the account.

Your Responsibilities

• Assist callers with healthcare account, benefits, or appointment inquiries.
• Process requests such as appointment scheduling or claims-related concerns.
• Explain healthcare plan details, coverage, and procedures clearly.
• Verify caller identity and information following privacy procedures.
• Resolve billing, coverage, or service-related concerns.
• Document each interaction accurately in the account's system.
• Follow strict data privacy and compliance guidelines at all times.
• Escalate urgent or complex concerns to the appropriate team.

Who Can Apply?

This opening is suitable for applicants who meet the following qualifications:

• At least High School Graduate (old curriculum) or Senior High School Graduate.
• No call center or healthcare experience required — related background is a plus.
• Good English communication skills.
• Compassionate, patient, and comfortable speaking with callers about sensitive topics.
• Basic computer knowledge.
• High attention to detail and respect for data privacy.
• Willing to work onsite on a shifting schedule.
• Comfortable following strict compliance and documentation procedures.

Freshers Are Welcome

You don't need previous call center experience to apply. If you have good communication skills, basic computer knowledge, and are willing to learn, you can be considered for this Healthcare Account Representative opportunity. Related experience is an advantage, not a requirement.

Why Join Metacom Careers?

Meaningful, Purpose-Driven Work

Healthcare support roles offer the chance to genuinely help callers navigate important, sometimes stressful, healthcare concerns.

No Experience Required

Full training on healthcare systems, terminology, and compliance is provided before you take live calls.

Builds Valuable Skills

Compassion, compliance awareness, and precise documentation are skills valued across healthcare-adjacent careers.

Growth Opportunities

Healthcare Account Representatives can advance into Senior Associate, Quality Analyst, or Team Lead roles.

What Skills Are Important for a Healthcare Account Representative?

Successful Healthcare Account Representatives typically demonstrate the following:

Empathy and Compassion

Callers may be dealing with health concerns, so a caring, patient approach makes a real difference.

Communication Skills

Explaining healthcare information clearly and sensitively is central to the role.

Attention to Detail

Accuracy in documentation and verification is critical in a healthcare account.

Respect for Privacy

Handling sensitive health information responsibly and confidentially is a core requirement.

Composure Under Pressure

Staying calm and professional with callers who may be anxious or upset is essential.

Frequently Asked Questions

What does a Healthcare Account Representative do?

A Healthcare Account Representative at Metacom Careers assists callers with healthcare account inquiries, appointment or benefits concerns, and general support for a healthcare-related account.

Do I need healthcare experience to apply?

No. Healthcare or call center experience is not required. A healthcare-related background is a plus for applicants who have it.

Is this a voice account?

Yes, this is a voice-based healthcare support account.

What educational requirement applies?

Applicants should be at least a High School Graduate (old curriculum) or a Senior High School Graduate.

Will I be trained on healthcare terminology?

Yes. New hires receive training on healthcare terminology, systems, and compliance requirements before handling live calls.

What is the work schedule?

The role follows a shifting schedule depending on account requirements.

Is this an onsite role?

Yes, this is an onsite position.

Start Your Healthcare Account Representative Career Today

If you're looking for a Healthcare Account Representative position and don't have previous call center experience, this could be an opportunity to start your career in healthcare support with Metacom Careers.

Onsite work, a shifting schedule, and no required experience make this an accessible opening for qualified applicants.

Apply Today

Position: Healthcare Account Representative
Work Setup: Onsite
Schedule: Shifting
Support Channel: Voice Support
Experience: No Experience Required (Related Experience a Plus)

Start your journey with Metacom Careers and take your first step toward a rewarding healthcare account representative career.

Explore More Opportunities

Looking for other BPO career opportunities? Explore these current openings from Metacom Careers:

• Financial Account Representative – Alabang

• Technical Support Representative – Alabang

• Customer Service Representative – CDO Telco Account

• Customer Care Associate – Taguig

• Travel Account Customer Service Representative – Taguig

For more openings, visit the Metacom Careers Page.

Curious About Healthcare Accounts?

Curious about Healthcare accounts and want to learn more? Watch our YouTube video to discover what it's like to work in a Telco account.

The Truth Behind Healthcare Account | What They Don't Tell You | BPO Account Series | Metacom