Telco Account Representative – Alabang

Start Your Career as a Telco Account Representative

Metacom Careers is hiring Telco Account Representatives in Alabang for a voice-based telecommunications account. No call center or telco experience is required. Related experience is a plus.

This role fits applicants who enjoy helping customers with mobile, internet, or cable service concerns in a fast-paced environment.

Job Overview

What You'll Do

As a Telco Account Representative, you'll handle day-to-day customer interactions and support tasks for the account.

Your Responsibilities

• Assist customers with billing, plan, and service-related inquiries.
• Troubleshoot basic connectivity or service issues.
• Process plan changes, upgrades, and service requests.
• Explain telco products, promos, and billing details clearly.
• Resolve billing disputes and service complaints.
• Document customer interactions accurately in the account's system.
• Meet call quality, resolution time, and productivity targets.
• Escalate unresolved technical or billing issues when necessary.

Who Can Apply?

This opening is suitable for applicants who meet the following qualifications:

• At least High School Graduate under the old curriculum or Senior High School Graduate.
• No call center or telco experience required. Related experience is a plus.
• Good English communication skills.
• Basic computer knowledge and comfort with troubleshooting steps.
• Strong problem-solving skills.
• Willing to work onsite in Alabang, Muntinlupa.
• Willing to work on a shifting schedule.
• Customer-focused with a patient and helpful attitude.
• Comfortable following billing and service procedures.

Freshers Are Welcome

You don't need previous call center experience to apply.

If you have good communication skills, basic computer knowledge, and are willing to learn, you can be considered for this Telco Account Representative opportunity.

Related experience is an advantage, not a requirement.

Why Join Metacom Careers?

High-Demand Industry

Telco accounts are a common account type in the BPO industry. They can give you experience in customer service, billing, and basic troubleshooting.

No Experience Required

Training on billing systems, plans, and troubleshooting procedures is provided before you handle live customer interactions.

Builds Technical and Service Skills

This role combines basic troubleshooting with customer service. It can help you build a versatile set of BPO skills.

Alabang Work Location

Work onsite in Alabang, Muntinlupa and build your BPO experience in a customer-focused telecommunications account.

Career Growth

Telco Account Representatives can develop their skills and pursue future opportunities in senior associate, quality, subject matter expert, or team leadership roles.

What Skills Are Important for a Telco Account Representative?

Successful Telco Account Representatives typically demonstrate the following:

Communication Skills

Explaining billing details and service options clearly helps customers understand the available solutions.

Basic Troubleshooting

You may need to guide customers through simple connectivity or service checks.

Problem-Solving

Billing disputes and service issues require practical, step-by-step solutions.

Patience

Service interruptions can frustrate customers. A calm and steady approach can help keep conversations productive.

Computer Skills

Navigating billing and account systems efficiently is important for handling customer concerns.

Frequently Asked Questions

What does a Telco Account Representative do?

A Telco Account Representative at Metacom Careers assists customers with billing, plans, service concerns, and basic troubleshooting for a telecommunications account.

Do I need telco experience to apply?

No. Telco or call center experience is not required. Related experience is a plus but not mandatory.

Is this a voice account?

Yes. This is a voice-based telecommunications support account.

What educational requirement applies?

Applicants should be at least a High School Graduate under the old curriculum or a Senior High School Graduate.

Where is the job located?

The position is located in Alabang, Muntinlupa and follows an onsite work setup.

Will I be trained on billing systems?

Yes. New hires undergo training on the account's billing systems, plans, and troubleshooting procedures.

What is the work schedule?

The role follows a shifting schedule based on account requirements.

Is this an onsite role?

Yes. This is an onsite Telco Account Representative position in Alabang.

Start Your Telco Account Representative Career in Alabang

If you're looking for a Telco Account Representative position in Alabang and don't have previous call center experience, this could be an opportunity to start your career in telco support with Metacom Careers.

Onsite work, a shifting schedule, and no required experience make this an accessible opening for qualified applicants.

Apply Today

Position: Telco Account Representative
Location: Alabang, Muntinlupa
Work Setup: Onsite
Schedule: Shifting
Support Channel: Voice Support
Experience: No Experience Required (Related Experience a Plus)

Start your journey with Metacom Careers and take your first step toward a rewarding Telco Account Representative career in Alabang.

Explore More Opportunities

Looking for other BPO career opportunities?

Visit the Metacom Careers page for more job openings and find a position that matches your skills, experience, and preferred location.

• Financial Account Representative – Alabang
• Technical Support Representative – Alabang
• Customer Service Representative – Cagayan de Oro
• Customer Service Representative – Iloilo
• Customer Service Representative – Taguig

Curious About Telco Accounts?

Want to learn more about working in a telecommunications account? Watch the video below to understand what a telco account involves and what you can expect from this type of BPO role. 

What To Expect In A Telco Account | Call Center Accounts Series Part 3 | Metacom Careers