Technical Support Representative

Start Your Career as a Technical Support Representative

Metacom Careers is hiring Technical Support Representatives for a voice-based account with blended Voice + Chat support. No call center experience is required for this opening. A technical or IT-related background is a plus.

This role is a strong fit for applicants who enjoy troubleshooting, solving problems, and helping customers work through technical issues step by step.

Job Overview

What You'll Do

As a Technical Support Representative, you'll handle customer interactions and support tasks for the account.

Your Responsibilities

• Assist customers with technical concerns through voice and chat.
• Diagnose and troubleshoot basic hardware, software, or connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate technical information about products and services.
• Document technical concerns and resolutions in the ticketing system.
• Escalate unresolved or complex technical issues when necessary.
• Follow up on open tickets to help resolve customer concerns.
• Meet quality, resolution time, and customer satisfaction targets.

Who Can Apply?

This opening is suitable for applicants who meet the following qualifications:

• At least High School Graduate (old curriculum) or Senior High School Graduate.
• No call center experience required. IT, electronics, or technical background is a plus.
• Good English communication skills.
• Basic computer knowledge and comfort navigating multiple systems.
• Logical thinking and problem-solving skills.
• Willingness to learn technical troubleshooting procedures.
• Comfortable handling voice calls and chat interactions.
• Willing to work onsite on a shifting schedule.

Freshers Are Welcome

You don't need previous call center experience to apply. Good communication skills and basic computer knowledge can help you qualify.

Related technical experience is an advantage, but it is not required.

Why Join Metacom Careers?

Technical Skills You Can Build On

Gain hands-on troubleshooting experience. These skills can support future BPO and IT-related career paths.

No Experience Required to Start

Full training is provided. Applicants without prior technical support experience can still apply.

Blended Channel Experience

Handling both voice and chat helps you build a wider support skill set.

Career Advancement

Build your technical and customer service experience. Future opportunities may include Senior Technical Support, SME, or Team Lead roles.

What Skills Are Important for a Technical Support Representative?

Successful Technical Support Representatives typically demonstrate the following:

Communication Skills

You should be able to explain technical steps clearly. Customers may not have a technical background.

Troubleshooting Skills

You should be willing to work through possible causes of a technical issue step by step.

Problem-Solving

Analyzing customer concerns and finding the right solution is an important part of technical support.

Computer Skills

Basic computer knowledge can help you navigate systems and support tools.

Patience and Professionalism

Technical issues can frustrate customers. Staying calm and professional is important.

Willingness to Learn

Applicants without prior experience can develop technical troubleshooting skills through training.

Frequently Asked Questions

What does a Technical Support Representative do?

A Technical Support Representative helps customers resolve technical issues through voice and chat. The role includes basic troubleshooting and guided problem-solving.

Do I need call center or IT experience?

No. Call center experience is not required. An IT or technical background is a plus but is not mandatory.

Is this a voice or non-voice account?

This is a voice account with a blended Voice + Chat support channel.

Can High School Graduates apply?

Yes. High School Graduates under the old curriculum and Senior High School Graduates are welcome to apply.

Is this a work-from-home position?

No. This is an onsite Technical Support Representative position.

What schedule will I work?

The position follows a shifting schedule based on account requirements.

What skills are most important for this role?

Good communication, basic computer skills, troubleshooting, problem-solving, and patience are important for this role.

Start Your Technical Support Representative Career Today

If you're looking for a Technical Support Representative position and don't have previous call center experience, this could be an opportunity to start your career in technical support with Metacom Careers.

Onsite work, a shifting schedule, and no required experience make this an accessible opening for qualified applicants.

Apply Today

Position: Technical Support Representative
Work Setup: Onsite
Schedule: Shifting
Support Channel: Blended – Voice + Chat
Experience: No Experience Required (Related Experience is a Plus)

Start your journey with Metacom Careers and take your first step toward a technical support career.

Explore More Opportunities

Looking for other BPO career opportunities?

Visit the Metacom Careers page for more job openings and find a position that matches your skills, experience, and preferred schedule.

• Financial Account Representative – Alabang
• Customer Service Representative – Cagayan de Oro
• Customer Service Representative – Iloilo
• Customer Service Representative – Taguig
• Insurance Customer Service Specialist – Taguig

Explore these opportunities and check each job posting for the latest qualifications, salary packages, schedules, and application details.

Curious About What a Technical Support Representative Does?

Want to learn more before applying? Watch this video to understand the role better.

What Does A Tech Support Agent Do? | Call Center Accounts Series Part 4 | Metacom Careers