Technical Support Representative | Up to ₱25,000 Monthly

Start Your Career as a Technical Support Representative

Metacom Careers is hiring Technical Support Representatives in Alabang for a voice-based account with blended Voice + Chat support. This opportunity offers a salary package of up to ₱25,000 monthly and is open to candidates with at least 6 months of BPO experience.

This role is a strong fit for applicants who enjoy troubleshooting, solving problems, and helping customers resolve technical concerns through clear, step-by-step assistance. A technical or IT-related background is an advantage but is not required.

Job Overview

What You'll Do

As a Technical Support Representative, you'll assist customers with technical concerns while providing professional and efficient customer service.

Your Responsibilities

• Assist customers with technical concerns through voice and chat.
• Diagnose and troubleshoot basic hardware, software, or connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate technical information about products and services.
• Document technical concerns and resolutions in the ticketing system.
• Escalate unresolved or complex technical issues when necessary.
• Follow up on open tickets to ensure customer issues are fully resolved.
• Meet quality, resolution time, productivity, and customer satisfaction targets.

Who Can Apply?

This opening is suitable for applicants who meet the following qualifications:

• At least High School Graduate (old curriculum) or Senior High School Graduate.
• At least 6 months of BPO experience.
• Good English communication skills.
• Basic computer knowledge and comfort navigating multiple systems.
• Logical thinking and problem-solving skills.
• Willingness to learn technical troubleshooting procedures.
• Comfortable handling both voice calls and chat interactions.
• Willing to work onsite in Alabang.
• Willing to work on a shifting schedule, including weekends and holidays when required.

Why Join Metacom Careers?

Competitive Salary

Earn a salary package of up to ₱25,000 monthly while building your experience in technical support.

Build Your Technical Skills

Gain hands-on experience in troubleshooting, customer support, and technical problem-solving that can help strengthen your BPO career.

Blended Voice + Chat Experience

Develop versatile customer service skills by handling both voice calls and chat interactions.

Career Advancement

Build your technical and customer service expertise while gaining opportunities for professional growth and advancement.

What Skills Are Important for a Technical Support Representative?

Successful Technical Support Representatives typically demonstrate the following:

Communication Skills

You should be able to explain technical steps clearly and professionally to customers who may not be familiar with technical terms.

Troubleshooting Skills

The ability to methodically identify possible causes of a technical issue is essential to the role.

Problem-Solving

Analyzing customer concerns and determining the appropriate solution is an important part of technical support.

Computer Skills

Comfort navigating multiple systems, applications, and support tools helps you assist customers efficiently.

Patience and Professionalism

Technical concerns can be frustrating for customers, so remaining calm, patient, and professional is essential.

Willingness to Learn

A willingness to learn new products, systems, and troubleshooting procedures can help you succeed in the role.

Frequently Asked Questions

What does a Technical Support Representative do?

A Technical Support Representative at Metacom Careers helps customers resolve technical issues through voice and chat, including basic troubleshooting and guided problem-solving.

Do I need call center experience?

Yes. Applicants must have at least 6 months of BPO experience for this opening. Previous technical support experience is an advantage but is not required.

Is this a voice or non-voice account?

This is a voice account with blended Voice + Chat support.

Can High School Graduates apply?

Yes. High School Graduates under the old curriculum and Senior High School Graduates are welcome to apply, provided they meet the required BPO experience.

Is this a work-from-home position?

No. This is an onsite Technical Support Representative position in Alabang.

What schedule will I work?

The position follows a shifting schedule depending on account requirements.

What skills are most important for this role?

Good communication, logical troubleshooting, basic computer knowledge, problem-solving abilities, patience, and willingness to learn are important skills for this role.

Start Your Technical Support Representative Career Today

If you're an experienced BPO professional looking for a Technical Support Representative job in Alabang, this is an opportunity to grow your career while developing valuable technical troubleshooting and customer service skills.

Apply Today

Position: Technical Support Representative
Salary: Up to ₱25,000 Monthly
Work Setup: Onsite
Location: Alabang
Schedule: Shifting
Support Channel: Blended – Voice + Chat
Experience: At least 6 months BPO experience

Start your next career opportunity with Metacom Careers and take your BPO experience into technical support.

Explore More Opportunities

Looking for other BPO career opportunities? Visit the Metacom Careers page for more job openings and find a position that matches your skills, experience, and preferred schedule.

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Explore these opportunities and check the individual job postings for the latest qualifications, salary packages, schedules, and application details.

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Curious About the Technical Support Representative Role?

Want to learn more about what it's like to work as a Technical Support Representative? Watch the full video below to learn more about the role and technical support account.