Technical Support Representative – Alabang
Start Your Career in Technical Support
Looking for a Technical Support Representative position in Alabang, Muntinlupa? Metacom Careers is hiring Technical Support Representatives for a voice-based account with blended Voice + Chat support.
This opportunity is open to Senior High School Graduates and Old Curriculum High School Graduates. No call center experience is required for this opening. Qualified applicants should have good communication skills, basic computer knowledge, and a willingness to learn technical troubleshooting.
If you're looking for a Technical Support Representative role where you can develop your troubleshooting, communication, and customer service skills, this could be your next career opportunity.
Job Overview
| Job Details | Information |
|---|---|
| Position | Technical Support Representative |
| Account Type | Voice |
| Support Channel | Blended – Voice + Chat |
| Location | Alabang, Muntinlupa |
| Work Setup | Onsite |
| Schedule | Shifting Schedule |
| Employment Type | Full-Time |
| Salary Package | ₱20,000 |
| Experience Required | No Call Center Experience Required |
| Educational Requirement | High School Graduate / Senior High School Graduate |
What You'll Do
As a Technical Support Representative, you'll assist customers with technical concerns, troubleshoot basic issues, and provide appropriate solutions through voice and chat support.
Your Responsibilities
- Handle customer concerns through voice calls and chat.
- Provide technical assistance and troubleshooting support.
- Identify and resolve basic technical issues.
- Guide customers through appropriate troubleshooting steps.
- Provide accurate information about products and services.
- Process customer requests according to established procedures.
- Document customer interactions and technical concerns.
- Escalate complex technical issues when necessary.
- Maintain professional and effective customer communication.
- Meet account quality and productivity expectations.
Who Can Apply?
This opening is suitable for applicants who meet the following qualifications:
- High School Graduate under the old curriculum
- Senior High School Graduate
- No call center experience required
- Good English communication skills
- Basic computer knowledge
- Good problem-solving skills
- Willingness to learn technical troubleshooting
- Comfortable handling voice and chat interactions
- Willing to work onsite in Alabang, Muntinlupa
- Willing to work on a shifting schedule
Freshers Are Welcome
You don't need previous call center experience to apply.
If you have good communication skills, basic computer knowledge, and are willing to learn, you can be considered for this Technical Support Representative opportunity.
Why Join Metacom Careers?
₱20,000 Salary Package
Earn a ₱20,000 salary package while developing valuable technical support and customer service experience.
No Call Center Experience Required
This opportunity is open to qualified applicants who are new to the BPO industry.
Voice and Chat Support
Gain experience handling customer concerns through a blended Voice + Chat support channel.
Alabang Work Location
The position is based in Alabang, Muntinlupa, providing an onsite opportunity for candidates living in Alabang and nearby areas.
Build Your Technical Support Career
Working as a Technical Support Representative can help you develop troubleshooting, communication, problem-solving, and customer service skills that can support your long-term career growth.
What Skills Are Important for a Technical Support Representative?
Successful Technical Support Representatives typically demonstrate the following skills:
Communication Skills
You should be able to communicate clearly and professionally when assisting customers through calls and chat.
Troubleshooting Skills
Technical Support Representatives should be willing to identify problems and follow appropriate troubleshooting steps.
Problem-Solving
You should be comfortable analyzing customer concerns and determining the appropriate solution or next step.
Computer Skills
Basic computer knowledge is important because Technical Support Representatives typically use multiple systems while assisting customers.
Patience and Professionalism
Customers contacting technical support may be experiencing frustrating issues. Staying calm, patient, and professional is essential.
Willingness to Learn
Applicants without previous BPO experience can develop their technical support skills through training and hands-on experience.
Frequently Asked Questions
What position is available in Alabang?
Metacom Careers is hiring Technical Support Representatives in Alabang, Muntinlupa.
Do I need call center experience?
No. Call center experience is not required for this opening. Qualified applicants are encouraged to apply.
Can High School Graduates apply?
Yes. High School Graduates under the old curriculum and Senior High School Graduates are welcome to apply based on the provided requirements.
Is this a voice or non-voice position?
The account is classified as a voice account with a blended Voice + Chat support channel.
Where is the work location?
The position is located in Alabang, Muntinlupa.
Is this a work-from-home position?
No. This is an onsite Technical Support Representative position.
What is the salary package?
The salary package for this opening is ₱20,000.
What schedule will I work?
The position follows a shifting schedule, depending on account requirements.
What skills do I need?
Applicants should have good communication skills, basic computer knowledge, problem-solving skills, and a willingness to learn technical troubleshooting.
Start Your Technical Support Career in Alabang
If you're a High School Graduate or Senior High School Graduate looking for a Technical Support Representative position and don't have previous call center experience, this could be an opportunity to start your BPO career.
With a ₱20,000 salary package, onsite work in Alabang, and no previous call center experience required, qualified applicants are encouraged to apply.
Apply Today
Position: Technical Support Representative
Location: Alabang, Muntinlupa
Work Setup: Onsite
Schedule: Shifting
Salary Package: ₱20,000
Support Channel: Voice + Chat
Experience: No Call Center Experience Required
Start your journey with Metacom Careers and take your first step toward a rewarding technical support career.
Explore More Opportunities
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Visit the Metacom Careers page for more job openings and find a position that matches your skills, experience, and preferred location.
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Curious About Technical Support?
Want to learn more about what a Technical Support Agent does? Watch the video below to understand the role and what technical support work can look like in a BPO environment.
What Does A Tech Support Agent Do? | Call Center Accounts Series Part 4 | Metacom Careers
