Technical Support Representative
Start Your Career as a Technical Support Representative
Metacom Careers is hiring Technical Support Representatives for a voice-based account with blended Voice + Chat support. No call center experience is required for this opening. A technical or IT-related background is a plus.
This role is a strong fit for applicants who enjoy troubleshooting, solving problems, and helping customers work through technical issues step by step.
Job Overview
| Job Details | Information |
|---|---|
| Position | Technical Support Representative |
| Account Type | Voice |
| Support Channel | Blended – Voice + Chat |
| Work Setup | Onsite |
| Schedule | Shifting Schedule |
| Employment Type | Full-Time |
| Salary Package | Competitive Salary Package (discussed upon application) |
| Experience Required | No Experience Required (Related Experience is a Plus) |
| Educational Requirement | High School Graduate / Senior High School Graduate |
What You'll Do
As a Technical Support Representative, you'll handle day-to-day customer interactions and support tasks for the account.
Your Responsibilities
- Assist customers with technical concerns through voice and chat.
- Diagnose and troubleshoot basic hardware, software, or connectivity issues.
- Guide customers through step-by-step troubleshooting procedures.
- Provide accurate technical information about products and services.
- Document technical concerns and resolutions in the ticketing system.
- Escalate unresolved or complex technical issues when necessary.
- Follow up on open tickets to ensure customer issues are fully resolved.
- Meet quality, resolution time, and customer satisfaction targets.
Who Can Apply?
This opening is suitable for applicants who meet the following qualifications:
- At least High School Graduate under the old curriculum or Senior High School Graduate.
- No call center experience required. IT, electronics, or technical background is a plus.
- Good English communication skills.
- Basic computer knowledge and comfort navigating multiple systems.
- Logical thinking and problem-solving skills.
- Willingness to learn technical troubleshooting procedures.
- Comfortable handling both voice calls and chat interactions.
- Willing to work onsite on a shifting schedule.
Freshers Are Welcome
You don't need previous call center experience to apply.
If you have good communication skills, basic computer knowledge, and are willing to learn, you can be considered for this Technical Support Representative opportunity.
Related experience is an advantage, not a requirement.
Why Join Metacom Careers?
Technical Skills You Can Build On
Gain hands-on troubleshooting experience that's valuable in both BPO and IT-adjacent career paths.
No Experience Required to Start
Full training is provided, so applicants without prior tech support experience can still qualify.
Blended Channel Experience
Handling both voice and chat builds a broader, more versatile support skill set.
Career Advancement
Develop technical, communication, and problem-solving skills that can help you pursue future opportunities in technical support, quality, subject matter expert, or leadership roles.
What Skills Are Important for a Technical Support Representative?
Successful Technical Support Representatives typically demonstrate the following:
Communication Skills
You should be able to explain technical steps clearly to customers who may not be tech-savvy.
Troubleshooting Skills
Willingness to methodically work through possible causes of an issue is central to the role.
Problem-Solving
Analyzing symptoms and identifying the right fix is a daily part of technical support.
Computer Skills
Comfort navigating multiple systems and tools helps you assist customers efficiently.
Patience and Professionalism
Customers contacting tech support are often frustrated. Staying calm and professional is essential.
Willingness to Learn
Applicants without prior experience can build technical troubleshooting skills through training.
Frequently Asked Questions
What does a Technical Support Representative do?
A Technical Support Representative at Metacom Careers helps customers resolve technical issues through voice and chat, including basic troubleshooting and guided problem-solving.
Do I need call center or IT experience?
No. Call center experience is not required. IT or technical background is a plus but not mandatory. Training covers the troubleshooting skills you'll need.
Is this a voice or non-voice account?
This is a voice account with a blended Voice + Chat support channel.
Can High School Graduates apply?
Yes. High School Graduates under the old curriculum and Senior High School Graduates are welcome to apply.
Is this a work-from-home position?
No. This is an onsite Technical Support Representative position.
What schedule will I work?
The position follows a shifting schedule depending on account requirements.
What skills are most important for this role?
Good communication, logical troubleshooting, basic computer knowledge, and patience are the most important skills for this role.
Start Your Technical Support Representative Career Today
If you're looking for a Technical Support Representative position and don't have previous call center experience, this could be an opportunity to start your career in Technical Support with Metacom Careers.
Onsite work, a shifting schedule, and no required experience make this an accessible opening for qualified applicants.
Apply Today
Position: Technical Support Representative
Work Setup: Onsite
Schedule: Shifting
Support Channel: Blended – Voice + Chat
Experience: No Experience Required (Related Experience a Plus)
Start your journey with Metacom Careers and take your first step toward a rewarding Technical Support Representative career.
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Curious About What a Technical Support Representative Does?
Want to learn more about the Technical Support Representative role before applying? Watch the video below to understand what a technical support agent does in a BPO environment
What Does A Tech Support Agent Do? | Call Center Accounts Series Part 4 | Metacom Careers
