Technical Support Representative
Start Your Career as a Technical Support Representative
Metacom Careers is hiring Technical Support Representatives for a voice-based account with blended Voice + Chat support. No call center experience is required for this opening. A technical or IT-related background is a plus.
This role is a strong fit for applicants who enjoy troubleshooting, solving problems, and helping customers work through technical issues step by step.
Job Overview
| Job Details | Information |
|---|---|
| Position | Technical Support Representative |
| Account Type | Voice |
| Support Channel | Blended – Voice + Chat |
| Work Setup | Onsite |
| Schedule | Shifting Schedule |
| Employment Type | Full-Time |
| Salary Range | PHP 20,000 |
| Experience Required | No Experience Required (Related Experience is a Plus) |
| Educational Requirement | High School Graduate / Senior High School Graduate |
What You'll Do
As a Technical Support Representative, you'll handle customer interactions and provide technical assistance through voice and chat support.
Your Responsibilities
- Assist customers with technical concerns through voice and chat.
- Diagnose and troubleshoot basic hardware, software, or connectivity issues.
- Guide customers through step-by-step troubleshooting procedures.
- Provide accurate technical information about products and services.
- Document technical concerns and resolutions in the ticketing system.
- Escalate unresolved or complex technical issues when necessary.
- Follow up on open tickets to ensure customer issues are fully resolved.
- Meet quality, resolution time, and customer satisfaction targets.
Who Can Apply?
This opening is suitable for applicants who meet the following qualifications:
- At least High School Graduate under the old curriculum or Senior High School Graduate.
- No call center experience required. IT, electronics, or technical background is a plus.
- Good English communication skills.
- Basic computer knowledge and comfort navigating multiple systems.
- Logical thinking and problem-solving skills.
- Willingness to learn technical troubleshooting procedures.
- Comfortable handling both voice calls and chat interactions.
- Willing to work onsite on a shifting schedule.
Freshers Are Welcome
You don't need previous call center experience to apply.
If you have good communication skills, basic computer knowledge, and a willingness to learn, you can be considered for this Technical Support Representative opportunity.
Related experience is an advantage, not a requirement.
Why Join Metacom Careers?
Competitive Salary Package
Earn a PHP 20,000 salary package while building valuable customer service and technical support experience.
Technical Skills You Can Build On
Gain hands-on troubleshooting experience that can be valuable in both BPO and IT-related career paths.
No Experience Required to Start
Applicants without prior technical support experience can still qualify. This makes the role accessible to freshers who want to enter the BPO industry.
Blended Channel Experience
Handling both voice and chat can help you build a broader support skill set.
You'll learn how to communicate with customers across different support channels.
Career Advancement
Develop technical, communication, and problem-solving skills that can prepare you for future opportunities.
Potential career paths may include senior technical support, quality, subject matter expert, or leadership positions.
What Skills Are Important for a Technical Support Representative?
Successful Technical Support Representatives typically demonstrate several important skills.
Communication Skills
You should be able to explain technical steps clearly.
Some customers may not be familiar with technical terms. Simple explanations can make troubleshooting easier.
Troubleshooting Skills
You should be willing to work through possible causes of an issue step by step.
A structured approach can help you identify problems and possible solutions.
Problem-Solving
Analyzing customer concerns and identifying the right solution is an important part of technical support.
Computer Skills
Basic computer knowledge can help you navigate multiple systems and support tools efficiently.
Patience and Professionalism
Customers contacting technical support may be frustrated.
Staying calm, patient, and professional can help create a better customer experience.
Willingness to Learn
Applicants without prior experience can develop technical troubleshooting skills as they gain knowledge and experience in the role.
Frequently Asked Questions
What does a Technical Support Representative do?
A Technical Support Representative helps customers resolve technical issues through voice and chat. This can include basic troubleshooting, identifying possible causes, and guiding customers through solutions.
Do I need call center or IT experience?
No. Call center experience is not required.
An IT or technical background is a plus, but it is not mandatory for this opening.
What is the salary for this position?
The salary for this Technical Support Representative position is PHP 20,000.
Is this a voice or non-voice account?
This is a voice account with a blended Voice + Chat support channel.
Can High School Graduates apply?
Yes. High School Graduates under the old curriculum and Senior High School Graduates are welcome to apply.
Is this a work-from-home position?
No. This is an onsite Technical Support Representative position.
What schedule will I work?
The position follows a shifting schedule depending on account requirements.
What skills are most important for this role?
Good communication, logical troubleshooting, basic computer knowledge, problem-solving, and patience are important skills for this role.
Start Your Technical Support Representative Career Today
If you're looking for a Technical Support Representative position with a PHP 20,000 salary package and don't have previous call center experience, this could be an opportunity to start your technical support career with Metacom Careers.
The position offers onsite work, a shifting schedule, and no required call center experience.
Apply Today
Position: Technical Support Representative
Work Setup: Onsite
Schedule: Shifting
Support Channel: Blended – Voice + Chat
Salary Range: PHP 20,000
Experience: No Experience Required (Related Experience is a Plus)
Start your journey with Metacom Careers and take your first step toward a Technical Support Representative career.
Explore More Opportunities
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Visit the Metacom Careers page to explore more job openings and find a position that matches your skills, experience, and preferred schedule.
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Curious About What a Technical Support Representative Does?
Want to understand the role before applying?
Watch What Does A Tech Support Agent Do? | Call Center Accounts Series Part 4 | Metacom Careers to learn more about technical support accounts, common responsibilities, and what you can expect from the role.
