Customer Service Representative – Premium Telco Account | ₱23,500 Package
Start Your BPO Career in Clark
Looking for a CRS for Telco Account opportunity in Clark, Pampanga? Metacom Careers is hiring Customer Service Representatives for a Premium Telco Account with a competitive ₱23,500 monthly package.
This opportunity is open to candidates with or without call center experience. Excellent English communication skills and a strong customer service mindset are important for the role.
You'll assist customers through a voice-based Telco account, focusing on billing concerns, account assistance, and customer support.
If you're exploring a CRS for Telco Account position, this opening may be a good opportunity to start or grow your BPO career.
Job Details
| Job Information | Details |
|---|---|
| Position | Customer Service Representative |
| Account | Premium Telco |
| Account Type | Telco |
| BPO Function | Customer Service |
| Channel | Voice |
| Location | Clark, Pampanga |
| Salary Package | ₱23,500 |
| Night Differential | 20% |
| Work Setup | Onsite |
| Schedule | Shifting Schedule |
| Employment Type | Full-Time |
| Job Duration | Permanent |
| Application Process | Onsite |
Note: The ₱23,500 package does not yet include the 20% night differential and incentives.
What You'll Do
As a CRS for Telco Account, you will assist customers with telecommunications and billing concerns through voice support.
Key Responsibilities
- Handle inbound customer calls professionally.
- Assist customers with billing-related concerns.
- Explain account charges, payments, and available services.
- Answer questions about telecommunications products and services.
- Process customer requests and account updates.
- Troubleshoot basic customer concerns.
- Provide accurate information based on account policies.
- Document customer interactions accurately.
- Escalate complex concerns when necessary.
- Meet customer service and quality standards.
Who Can Apply?
This CRS for Telco Account opportunity is open to a wide range of applicants.
Qualifications
- High School Graduate under the old curriculum.
- Senior High School Graduates are welcome to apply.
- College undergraduates are welcome to apply.
- College graduates are welcome to apply.
- With or without call center experience.
- Must have excellent English communication skills.
- Strong customer service and problem-solving skills.
- Basic computer knowledge.
- Willing to work onsite in Clark, Pampanga.
- Willing to work on a shifting schedule.
- Willing to undergo the recruitment process onsite.
Important Requirement
Call center experience is not required for this opening.
However, applicants must demonstrate excellent communication skills because this is a voice-based Premium Telco Account.
Why Join This Premium Telco Account?
₱23,500 Monthly Package
Earn a competitive ₱23,500 package for the Premium Telco Program.
The package does not include the 20% night differential and incentives, giving qualified employees additional earning potential.
No Call Center Experience Required
You don't need previous BPO experience to apply.
This makes the role suitable for qualified freshers, career shifters, and applicants with customer-facing experience.
Premium Telco Program
You'll be profiled and hired specifically for the Premium Telco Program.
The account focuses on voice-based customer service and billing support.
Permanent Employment
This is a full-time, permanent position for qualified candidates who are ready to build a long-term BPO career.
Skills That Can Help You Succeed
A successful Customer Service Representative should be confident when communicating with customers.
Communication Skills
Excellent English communication helps you understand customers and explain solutions clearly.
Active Listening
Active listening helps you identify the customer's concern and provide the right assistance.
Problem-Solving
You should be able to assess customer concerns and find appropriate solutions.
Attention to Detail
Accurate information and proper documentation are important when handling customer accounts.
Basic Computer Skills
Basic computer knowledge can help you navigate systems and document customer interactions.
Patience and Professionalism
Customer service requires patience, especially when handling difficult or frustrated callers.
Work Setup and Schedule
This is an onsite position in Clark, Pampanga.
The account follows a shifting schedule. You must be flexible with assigned working hours.
The role may include night shifts, weekends, and holidays based on business requirements.
Employees assigned to eligible night shifts may receive a 20% night differential.
For applicants interested in a CRS for Telco Account role, being flexible with schedules is important.
Frequently Asked Questions
What position is Metacom Careers hiring for?
Metacom Careers is hiring a Customer Service Representative for a Premium Telco Account in Clark, Pampanga.
How much is the salary?
The package is ₱23,500 monthly.
The package does not yet include the 20% night differential and incentives.
Do I need call center experience?
No. Candidates with or without call center experience are welcome to apply.
Excellent English communication skills are required.
What type of account is this?
This is a Premium Telco voice account focused on customer service and billing support.
What educational background is accepted?
High School Graduates under the old curriculum, Senior High School Graduates, college undergraduates, and college graduates are welcome to apply.
Is this a voice or non-voice position?
This is a voice-based Customer Service Representative position.
Where is the job located?
The position is based onsite in Clark, Pampanga.
Is this a work-from-home job?
No. Applicants must be willing to work onsite.
What schedule will I work?
The position follows a shifting schedule.
Is the 20% night differential included in the ₱23,500 package?
No. The 20% night differential is not included in the stated package.
Eligible employees may also receive applicable incentives.
Is this a permanent position?
Yes. This is a full-time, permanent employment opportunity.
Apply Today
Ready to start your BPO career in Clark?
If you have excellent English communication skills, you can apply even without previous call center experience.
Join Metacom Careers as a CRS for Telco Account and build your experience in customer service and telecommunications.
Position: Customer Service Representative – Premium Telco Account
Salary Package: ₱23,500
Night Differential: 20%
Location: Clark, Pampanga
Experience: With or Without Call Center Experience
Account: Premium Telco – Billing
Channel: Voice
Work Setup: Onsite
Employment: Full-Time | Permanent
Visit the Metacom Career Page for more hiring updates and available CRS for Telco Account opportunities.
Explore More Opportunities
Looking for other BPO opportunities in the Philippines?
Visit the Metacom Careers Page for more job openings and career opportunities.
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Curious About Telco Accounts?
Curious about Telco accounts and want to learn more? Watch our YouTube video to discover what it's like to work in a Telco account.
What To Expect In A Telco Account | Call Center Accounts Series Part 3 | Metacom Careers
