Customer Service Representative – Retail Account

Start Your Career as a Retail Account Customer Service Representative

Metacom Careers is hiring Customer Service Representatives for a Retail Account with voice-based customer support. No call center experience is required for this opening — retail, sales, or customer service background is a plus.

This role is a great opportunity for college graduates who are looking to start or build their careers in the BPO industry. It is ideal for applicants who enjoy helping customers, answering product and order-related questions, resolving concerns, and providing excellent customer service.

Job Overview

What You'll Do

As a Retail Account Customer Service Representative, you'll handle day-to-day customer interactions and support tasks related to retail products, orders, services, and customer accounts.

Your Responsibilities

• Assist customers with product, order, account, and service inquiries.
• Provide accurate information about retail products and services.
• Process orders, requests, returns, exchanges, refunds, and account updates.
• Assist customers with order status, delivery, and product availability concerns.
• Resolve customer questions, complaints, and service concerns professionally.
• Provide appropriate solutions based on established account policies and procedures.
• Document customer interactions and transactions accurately in the CRM.
• Escalate unresolved or complex customer concerns when necessary.
• Follow up on customer requests when required.
• Meet quality, productivity, customer satisfaction, and service-level targets.

Who Can Apply?

This opening is suitable for college graduates who meet the following qualifications:

• College Graduate – Any Course
• No call center experience required — fresh graduates are welcome to apply.
• Retail, sales, customer service, or BPO experience is a plus but not required.
• Good English communication skills.
• Basic computer knowledge and typing skills.
• Good listening, problem-solving, and customer service skills.
• Strong attention to detail when processing customer requests and orders.
• Willingness to learn retail products, services, and account procedures.
• Comfortable handling customer interactions through voice calls.
• Willing to work onsite on a shifting schedule.

Fresh Graduates Are Welcome

You don't need previous call center experience to apply. If you're a college graduate with good communication skills, basic computer knowledge, and a willingness to learn, you can be considered for this Retail Account Customer Service Representative opportunity.

Related retail, sales, customer service, or BPO experience is an advantage, but it is not a requirement.

Why Join Metacom Careers?

Build Retail Customer Service Experience

Gain hands-on experience assisting customers with products, orders, services, returns, and other retail-related concerns.

Start Your BPO Career

This is a great opportunity for college graduates and fresh graduates who want to gain professional experience in the BPO industry.

Develop Customer Service Skills

Build valuable communication, problem-solving, product knowledge, order management, and customer service skills.

Career Advancement

Your experience as a Retail Account Customer Service Representative can help prepare you for future opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.

Frequently Asked Questions

What does a Retail Account Customer Service Representative do?

A Retail Account Customer Service Representative assists customers with product inquiries, orders, deliveries, returns, refunds, account concerns, and other retail-related customer service needs.

Do I need call center or retail experience?

No. Call center experience is not required. Retail, sales, customer service, or BPO experience is a plus but is not mandatory.

Can fresh graduates apply?

Yes. Fresh college graduates are welcome to apply. The position accepts applicants with no previous BPO or call center experience.

Is this a voice or non-voice account?

This is a voice-based Retail Account, where Customer Service Representatives assist customers through calls.

What is the educational requirement?

Applicants must be college graduates from any course.

Is this a work-from-home position?

No, this is an onsite Retail Account Customer Service Representative position.

What schedule will I work?

The position follows a shifting schedule depending on account requirements.

Start Your Retail Account Customer Service Career Today

If you're a college graduate or fresh graduate looking for an opportunity to start your BPO career, this Retail Account Customer Service Representative position could be a great opportunity for you.

With no required call center experience, qualified college graduates are encouraged to apply and take the first step toward building a career in customer service and retail support.

Apply Today

Position: Customer Service Representative
Account Type: Retail Account
Work Setup: Onsite
Schedule: Shifting
Support Channel: Voice
Educational Requirement: College Graduate – Any Course
Experience: No Experience Required (Related Experience a Plus)

Explore More Opportunities

Looking for other BPO career opportunities?

Visit the Metacom Careers page for more job openings and find a position that matches your skills, experience, and preferred schedule.