Customer Service Representative – Retail Account
Start Your Career as a Retail Account Customer Service Representative
Metacom Careers is hiring Customer Service Representatives for a Retail Account with voice-based customer support. No call center experience is required for this opening — retail, sales, or customer service background is a plus.
This role is a strong fit for College Graduates who enjoy helping customers, answering product and order-related questions, resolving concerns, and providing excellent customer service.
Job Overview
| Information | Details |
|---|---|
| Position | Customer Service Representative |
| Account Type | Retail Account |
| Support Channel | Voice |
| Work Setup | Onsite |
| Schedule | Shifting Schedule |
| Employment Type | Full-Time |
| Salary Package | Competitive Salary Package (discussed upon application) |
| Experience Required | No Experience Required — Related Experience is a Plus |
| Educational Requirement | College Graduate |
What You'll Do
As a Retail Account Customer Service Representative, you'll handle day-to-day customer interactions and support tasks related to retail products, orders, services, and customer accounts.
Your Responsibilities
- Assist customers with product, order, account, and service inquiries.
- Provide accurate information about retail products and services.
- Process orders, requests, returns, exchanges, refunds, and account updates.
- Assist customers with order status, delivery, and product availability concerns.
- Resolve customer questions, complaints, and service concerns professionally.
- Provide appropriate solutions based on established account policies and procedures.
- Document customer interactions and transactions accurately in the CRM.
- Escalate unresolved or complex customer concerns when necessary.
- Follow up on customer requests when required.
- Meet quality, productivity, customer satisfaction, and service-level targets.
Who Can Apply?
This opening is suitable for applicants who meet the following qualifications:
- College Graduate.
- No call center experience required — retail, sales, or customer service background is a plus.
- Good English communication skills.
- Basic computer knowledge and typing skills.
- Good listening, problem-solving, and customer service skills.
- Strong attention to detail when processing customer requests and orders.
- Willingness to learn retail products, services, and account procedures.
- Comfortable handling customer interactions through voice calls.
- Willing to work onsite on a shifting schedule.
Fresh Graduates Are Welcome
You don't need previous call center experience to apply. Fresh graduates are welcome! If you have good communication skills, basic computer knowledge, and are willing to learn, you can be considered for this Retail Account Customer Service Representative opportunity.
Related retail, sales, or customer service experience is an advantage, not a requirement.
Why Join Metacom Careers?
Build Retail Customer Service Experience
Gain hands-on experience assisting customers with products, orders, services, returns, and other retail-related concerns.
No Experience Required to Start
Applicants without prior BPO experience can learn the account, systems, products, and customer service procedures through training.
Develop Customer Service Skills
Build valuable communication, problem-solving, product knowledge, order management, and customer service skills.
Career Advancement
Your experience as a Retail Account Customer Service Representative can help prepare you for future opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.
Frequently Asked Questions
Do I need call center or retail experience?
No. Call center experience is not required. Retail, sales, or customer service experience is a plus but is not mandatory.
Is this a voice or non-voice account?
This is a voice-based Retail Account, where Customer Service Representatives assist customers through calls.
Can fresh graduates apply?
Yes! Fresh College Graduates are welcome to apply, even without previous BPO or call center experience.
Is this a work-from-home position?
No, this is an onsite Retail Account Customer Service Representative position.
What schedule will I work?
The position follows a shifting schedule depending on account requirements.
Start Your Retail Account Customer Service Career Today
If you're a College Graduate looking for your first BPO opportunity and don't have previous call center experience, this could be your chance to start your career with Metacom Careers.
Apply Today
Position: Customer Service Representative
Account Type: Retail Account
Work Setup: Onsite
Schedule: Shifting
Support Channel: Voice
Education: College Graduate
Experience: No Experience Required
Fresh graduate? No BPO experience? No problem — your career has to start somewhere! 🚀
Explore More Opportunities
Looking for other BPO career opportunities?
Visit the Metacom Careers page for more job openings and find a position that matches your skills, experience, and preferred schedule.
