Customer Service Representative – Insurance Account | ₱19K–₱23K

Looking for a rewarding Customer Service Representative career in Alabang? Metacom Careers is hiring experienced BPO professionals for an International Insurance Account.

If you have at least 1 year of BPO experience in a voice account, good English communication skills, and a strong customer service mindset, this opportunity could be your next career move.

Join Metacom Careers and build your experience in international customer support while working in a professional BPO environment.

Job Details

Your Role as a Customer Service Representative

As a Customer Service Representative, you will assist customers of an international insurance account through voice calls. You'll handle inquiries, provide accurate information, resolve concerns, and ensure a professional customer experience.

Key Responsibilities

• Handle inbound customer calls professionally.
• Assist customers with insurance-related inquiries and service requests.
• Provide accurate information based on account policies and procedures.
• Resolve customer concerns efficiently and professionally.
• Update customer information and account records.
• Document customer interactions accurately.
• Escalate complex concerns to the appropriate department.
• Follow quality, compliance, and productivity standards.
• Maintain customer confidentiality.
• Deliver excellent customer service on every interaction.

Qualifications

To become a Customer Service Representative with Metacom Careers, you must meet the following requirements:

• At least 1 year of BPO experience
• Previous experience handling a voice account
• Good English communication skills
• Basic computer and typing skills
• Strong problem-solving and active listening abilities
• Willing to work onsite in Alabang
• Willing to work on a shifting schedule
• Willing to work weekends and holidays when required

Why Join Metacom Careers?

Competitive Salary Package

Earn ₱19,000 to ₱23,000 depending on qualifications, experience, and account requirements.

International Account Experience

Gain valuable experience supporting customers under an international insurance account while developing your communication and customer service skills.

Career Growth

As a Customer Service Representative, you'll develop transferable skills in communication, problem-solving, account management, documentation, and international customer support.

Permanent Employment

This is a full-time, permanent position for qualified applicants looking for a long-term career in the BPO industry.

What You Can Learn in an Insurance Account

Working as a Customer Service Representative for an insurance account can help you develop specialized customer service skills, including:

• Customer account management
• Insurance customer support
• Voice-based customer service
• Problem resolution
• Accurate documentation
• International customer communication
• Customer relationship management

Frequently Asked Questions

What position is Metacom Careers hiring for?

Metacom Careers is hiring a Customer Service Representative for an international insurance account in Alabang.

How much is the salary?

The salary package is ₱19,000 to ₱23,000.

How much BPO experience is required?

Applicants must have at least 1 year of BPO experience on a voice account.

Is this a voice or non-voice position?

This is a voice-based customer service position where you'll assist customers through phone calls.

What educational background is required?

Applicants must be Senior High School graduates or have completed 2nd year college.

Is this a work-from-home job?

No. The position is onsite in Alabang, Metro Manila.

What schedule will I work?

The role follows a shifting schedule, which may include weekends and holidays depending on account requirements.

Is this a permanent position?

Yes. This is a full-time, permanent employment opportunity.

Apply Today

Ready to start your next BPO career opportunity?

If you have 1 year of voice BPO experience and meet the qualifications, apply now for the Customer Service Representative position at Metacom Careers.

Position: Customer Service Representative – Insurance Account
Salary: ₱19,000–₱23,000
Location: Alabang, Metro Manila
Experience: 1 Year BPO – Voice Account
Work Setup: Onsite
Employment Type: Full-Time | Permanent

Visit Metacom Career Page for more hiring updates!