Are you excited to become an agent in our travel account in cebu city? Join our team as a Customer Service Representative for a leading travel support account in Cebu city. This is your chance to build a meaningful career in the BPO industry while assisting customers from around the world. We’re hiring Customer Service Representatives for a CSR in Travel Account in Cebu City! Also, this is a great opportunity to start or grow your career in the BPO industry while supporting travelers from around the world.
Moreover, whether you’re a recent graduate as well as shifting careers, or looking to build customer service experience, we welcome you! No previous call center experience is required—we offer full training to help you succeed in the role.
On top of that, you’ll enjoy a competitive salary package, paid training, HMO coverage beginning on Day 1, government-mandated benefits, and 22 paid leaves annually as an agent in travel account in cebu city. Located in the heart of Cebu City’s vibrant BPO hub, at the same time this opportunity allows you to work in a supportive and inclusive environment where your growth is a priority. For instance, you’ll receive regular coaching and development, giving you the chance to progress within the company.
Job Responsibilities:
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Handle customer inquiries related to travel bookings, reservations, cancellations, and itinerary changes via phone, email, or chat.
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Provide accurate information on travel products, services, policies, and procedures.
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Resolve customer concerns efficiently while maintaining a positive and professional attitude.
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Escalate complex issues to the appropriate department or supervisor when necessary.
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Meet and exceed individual performance metrics including call handling time, customer satisfaction scores, and resolution rates.
Requirements:
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At least 18 years old
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Senior High School Graduate / High School Graduate (Old Curriculum) / ALS Graduate
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Excellent English communication skills
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Willing to work onsite and on a shifting schedule
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Customer-oriented, patient, and willing to learn
Don’t miss this chance to be part of a dynamic team that values learning, teamwork, and excellent customer service.
Apply now and let your journey begin!