Are you ready to take your career in customer service to the next level? Join our Telco Account team in Davao and be part of a fast-growing and dynamic company. If you have a passion for helping customers and have experience in customer service, this could be the perfect opportunity for you. With a salary package of up to PHP 25,000 per month, HMO coverage starting on Day 1, and great growth potential, this is an opportunity you don’t want to miss.
As a Telco Account representative in Davao, you will be at the forefront of customer interaction, assisting with a range of telecom-related services such as mobile plans, internet, cable, and technical troubleshooting. Your primary goal will be to provide excellent customer service while resolving issues efficiently. You will also play an essential role in meeting productivity and customer satisfaction targets, while collaborating with your team to improve customer experience processes.
Salary Package:
- Up to PHP 25,000
Job Responsibilities:
- Responsible for assisting customers with telecom-related services such as mobile plans, internet, cable, and technical troubleshooting.
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- Open to High School graduates
- 1 year of Customer Service Experience (not limited to BPO working directly with customers and providing high quality service)
- Good communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Willingness to learn and thrive in a fast-paced environment
What we Offer:
- Paid Trainings
- 22 paid leaves
- HMO
- Shifting Schedule (Day shift/Mid shift/Night shift)
- Easy Accounts Available
- Retirement/Life
- Insurance for Qualified Staff
- Company Sponsored Trips or Retreats