Are you passionate about the telecommunications industry and eager to make a difference in a fast-paced environment? We’re hiring for our Telco Account in Alabang, offering an attractive salary package of PHP 21,000 – PHP 25,000 along with fantastic benefits like HMO on Day 1 and 28 paid leaves. If you’re driven, customer-focused, and ready for a career in the telecom industry, we want you on our team!
As a member of the Telco Account team in Alabang, you’ll provide critical support to customers by addressing their needs related to mobile plans, internet services, cable, and technical troubleshooting. Whether it’s resolving technical issues or guiding users through service setups, your role is essential in enhancing the customer experience. You’ll work closely with your team and other departments to ensure efficient service delivery and customer satisfaction, all while continuously learning and growing in a supportive and dynamic work environment.
PHP 21,000 – PHP 25,000
Job Responsibilities:
- Responsible for assisting customers with telecom-related services such as mobile plans, internet, cable, and technical troubleshooting.
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- At least completed of 2 years in college
- 2 years of Call Center Experience
- Good communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Willingness to learn and thrive in a fast-paced environment
What we Offer:
- Paid Trainings
- 28 paid leaves
- HMO plus 3 dependents
- Shifting Schedule (Day shift/Mid shift/Night shift)
- Easy Accounts Available
- Retirement/Life
- Insurance for Qualified Staff
- Company Sponsored Trips or Retreats