Looking to advance your career in the tech industry? Join our Tech Account in Alabang, where we offer a competitive salary of up to PHP 32,000, HMO on Day 1, and 13th Month Pay. This exciting opportunity is perfect for individuals with a strong technical background, especially those with experience in troubleshooting hardware and networking. If you’re looking for a dynamic role in a fast-paced environment, then this is the position for you!
As part of the Tech Account team in Alabang, you will be responsible for providing specialized support for a range of technical products and services. You’ll guide customers through diagnostics, configurations, and setup processes while resolving issues with modems, routers, and other hardware devices. In addition, you will play an essential role in ensuring a positive customer experience, offering clear and concise solutions to complex problems.
Job Responsibilities:
- Up to PHP 32,000
Job Responsibilities:
- Provides specialized support for technical products or services, ensuring customer satisfaction through troubleshooting, product guidance, and issue resolution.
- Guide users through diagnostics, configurations, and setup processes.
- Ensure a positive customer experience by offering clear and concise solutions.
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- At least High school graduate
- With 6 months to 1 year of BPO experience
- Strong Technical Background: TSR exp for modems and routers (NOC),
- Hardware devices such as laptops, desktops, and/or printers (STS.)
- Good communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Willingness to learn and thrive in a fast-paced environment
What we Offer:
- Paid Trainings
- Paid leaves
- HMO and 13th month pay
- Shifting Schedule (Day shift/Mid shift/Night shift)
- Easy Accounts Available
- Retirement/Life
- Insurance for Qualified Staff
- Company Sponsored Trips or Retreats