Job Title: Customer Service Representative – Trademark(TME)
Location: Cagayan De Oro (CDO), Onsite
Employment Type: Full-time
Schedule: Shifting
Salary: PHP 24,000/month
Industry: Trademark Filing Services
Account Type: Call, Email, and Chat Support
We are currently looking for qualified candidates to join our growing team as a Customer Service Representative – Trademark(TME) based in Cagayan De Oro. This is a full-time, onsite role ideal for individuals who possess excellent communication skills and have a passion for customer service in a specialized industry.
As part of our Trademark (TME) support team, you will handle customer interactions across multiple channels—calls, emails, and chat. You will be the first point of contact for clients requiring assistance with trademark filing services. This position demands a high level of attention to detail, strong comprehension skills, and the ability to communicate clearly and effectively.
Key Responsibilities:
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Provide top-tier support to customers via phone, email, and chat regarding trademark-related inquiries.
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Respond promptly and professionally to customer questions and concerns.
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Follow established processes to ensure accurate handling of customer information and service requests.
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Demonstrate strong problem-solving skills and resolve issues efficiently.
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Maintain a high level of product knowledge related to trademark services to support customers effectively.
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Coordinate with other departments when necessary to resolve customer concerns or escalate issues appropriately.
Qualifications:
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At least 6 months of experience in a BPO or customer service environment.
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Graduate of the K-12 program or Senior High School (New Curriculum).
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Excellent English communication skills—verbal, written, and listening.
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Ability to speak with a neutral accent.
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Strong attention to detail and accuracy.
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Preferably with prior sales experience or a strong customer engagement background.
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Ability to multitask in a fast-paced environment and adapt to shifting schedules.
Preferred Traits:
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Professional demeanor and a customer-first mindset.
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Willingness to learn and grow within a specialized industry.
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Ability to handle confidential client information with discretion and integrity.
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Reliable and punctual, with a commitment to maintaining high performance standards.
What We Offer:
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Competitive monthly salary of PHP 24,000.
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Opportunity to work in a focused and professional environment.
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Clear career advancement path within the trademark services field.
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Training and onboarding to help you succeed in your role.
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A stable and supportive work culture committed to employee development.
This is an excellent opportunity for individuals looking to grow their career in a dynamic and evolving industry. The Customer Service Representative – Trademark(TME) role offers both stability and the chance to be part of a highly specialized team providing important services to businesses and entrepreneurs.
If you meet the qualifications and are ready for a new challenge in Cagayan De Oro, we encourage you to apply now. Please submit your updated resume and contact details for further evaluation.