Are you ready to start or grow your BPO career? We’re looking for motivated individuals to join our CSR Telco Account team. Whether you’re an experienced agent or just starting out, this is your chance to build a career in a supportive and dynamic environment.
As a Customer Service Representative for our telco account, you’ll handle inbound calls and assist customers with a variety of telecom-related concerns. From billing inquiries to service issues and basic technical troubleshooting, your job is to ensure a smooth and professional customer experience at every step.
You’ll also use internal systems to access and update customer information while following company protocols. If an issue can’t be resolved immediately, you’ll escalate it through the proper channels.
Key Responsibilities:
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Assist customers with telecom services, billing, and technical concerns
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Deliver excellent customer service via inbound calls
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Update customer records using internal tools and systems
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Escalate unresolved concerns appropriately
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Maintain a professional and positive attitude at all times
Qualifications:
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High School Graduate (Old Curriculum) or Senior High School (K–12)
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Above-average English communication skills
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Basic computer skills; ability to multitask across systems
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Call center experience is a plus, but not required
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Willing to learn, with a can-do attitude
What We Offer:
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Competitive salary: PHP 16,850–45,000
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13th Month Pay
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HMO (Health Insurance)
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22 Paid Leaves per year
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Government-mandated benefits
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Paid training and opportunities for promotion
Join our CSR Telco Account team today and start your journey toward a stable, rewarding career. Apply now!