A CSR in telecommunications account involves providing customer service, technical support, and sales assistance to telecom companies offering various services, including mobile, broadband, cable TV, satellite, and bundled packages.
Why Join Us?
- Be part of a fast-growing telecom campaign
- Build a stable, long-term career in the BPO industry
- Gain access to professional development and promotion paths
- Work with a supportive, team-driven culture
Overall, telecommunications accounts are a vital part of the BPO industry, offering stable employment, career advancement, and the chance to support millions of customers in staying connected in today’s digital world.
Salary Package
- No Call Center Representative – 16,850
- 6-12 months CCE – 19,000
- 13 months & up CCE – 21,000
- Earn as much as 45,000
Job Responsibilities:
- Handle customer inquiries and transactions
- Process customer orders accurately and efficiently
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- Applicant must be at least 18 years old
- Good computer navigational skills on multiple systems
- High School and ALS Graduates are welcome to apply
- Good communication and interpersonal skills
- Excellent Communication Skills
What we Offer:
- Health Insurance
- 22 Paid Leaves
- Government Mandated Benefits
- 13th Month Pay
- Paid trainings
- HMO
If you’re a strong communicator, tech-savvy, and customer-focused — this is your chance to build a meaningful career in telecommunications support!