We are excited to welcome motivated individuals to join our team as CSR in Cebu Site! This is your perfect chance to start building a successful career in the BPO industry—even if you have no prior experience.
As a CSR in Cebu site, your primary responsibility is to deliver outstanding customer service by assisting clients with various technical concerns. Specifically, you will troubleshoot device or service issues, clearly guide customers toward effective solutions, and ensure that every interaction results in a positive customer experience. Whether you are a fresh graduate or someone considering a career change, we offer comprehensive training designed to equip you with the skills needed to excel.
To qualify, you must be at least a High School Graduate (Old Curriculum) or a Senior High School Graduate (New Curriculum). Although call center experience is not required, excellent spoken English and basic analytical skills (B2 Level) are essential. Moreover, you should be willing to work on shifting schedules and report onsite at our Cebu Insular location.
In return, we offer a competitive salary of PHP 18,000, along with paid training, 22 paid leaves, HMO from Day 1, 13th-month pay, and full government-mandated benefits.
Earn up to 18k monthly!
Job Responsibilities:
- Handle customer inquiries and transactions
- Process customer orders accurately and efficiently
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- Applicant must be at least 18 years old
- Good computer navigational skills on multiple systems
- High School and ALS Graduates are welcome to apply
- Good communication and interpersonal skills
- Excellent Communication Skills
Click “Apply” today or visit us onsite for faster processing!