We are hiring a Customer Service Representative (CSR – Education Platform – CDO) to provide top-tier email support for an online learning platform. In this role, you will assist students and educators by addressing inquiries and ensuring smooth platform navigation. CSR – Online Learning Support – CDO candidates must be SHS graduates with at least 6 months of BPO email/chat experience. Additionally, strong written communication, attention to detail, and software proficiency are required. If you’re passionate about remote education, have excellent interpersonal skills, and seek a dynamic BPO role in CDO, this is your chance to grow.
Earn up to 23k monthly!
Job Responsibilities:
- Handle customer inquiries and transactions
- Process customer orders accurately and efficiently
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- Applicant must be at least 18 years old
- Good computer navigational skills on multiple systems
- High School and ALS Graduates are welcome to apply
- Good communication and interpersonal skills
- Excellent Communication Skills
What we Offer:
- Health Insurance
- 22 Paid Leaves
- Government Mandated Benefits
- 13th Month Pay
- Paid trainings
- HMO