We are currently looking for a dedicated CSR – Ecommerce – RR Account to join our team in Cagayan De Oro. In this role, you will professionally manage customer inquiries via call, email, and chat support, ensuring a smooth and satisfying experience for one of today’s top ecommerce brands. You will assist with concerns such as order tracking, returns, product inquiries, and billing.
To qualify as a CSR – Ecommerce – RR Account, applicants must have at least 1 year of BPO experience. Moreover, strong communication skills, sales ability, and a problem-solving mindset are essential. Preferably, candidates should be at least a 2nd-year college undergraduate with experience in handling ecommerce or retail accounts. In addition, you must be detail-oriented, highly organized, and capable of managing multiple tasks simultaneously.
Furthermore, being self-motivated and able to work both independently and collaboratively is key. Likewise, a positive attitude and a willingness to learn will help you thrive in this fast-paced BPO setting. Consequently, this role is ideal for individuals who are eager to grow in the ecommerce support industry.
Ultimately, if you’re ready to step into a rewarding and challenging role, apply now and start your journey as a CSR – Ecommerce – RR Account.
Earn up to 16k monthly!
Job Responsibilities:
- Handle customer inquiries and transactions
- Process customer orders accurately and efficiently
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- Applicant must be at least 18 years old
- Good computer navigational skills on multiple systems
- High School and ALS Graduates are welcome to apply
- Good communication and interpersonal skills
- Excellent Communication Skills
What we Offer:
- Health Insurance
- 22 Paid Leaves
- Government Mandated Benefits
- 13th Month Pay
- Paid trainings
- HMO