Are you looking for a rewarding career in customer service? If so, this is your chance to join us as a CSR – Ecommerce – CDO (RR Account) and become part of a growing ecommerce team in Cagayan De Oro. In this role, you will handle customer concerns via call, email, and chat. Additionally, you will assist with orders, returns, and product inquiries—ensuring every customer receives a smooth and satisfying experience.
To qualify, you must be at least a 2nd-year college undergraduate with at least 1 year of BPO experience. Preferably, your experience should include account management or sales in an ecommerce or retail setting. Furthermore, excellent communication skills, attention to detail, and the ability to multitask are essential.
Moreover, we value individuals who are self-motivated, results-oriented, and capable of managing multiple tasks efficiently.
Therefore, if you are driven, customer-focused, and eager to work in a fast-paced environment, we encourage you to apply now.
Earn up to 16k monthly!
Job Responsibilities:
- Handle customer inquiries and transactions
- Process customer orders accurately and efficiently
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- Applicant must be at least 18 years old
- Good computer navigational skills on multiple systems
- High School and ALS Graduates are welcome to apply
- Good communication and interpersonal skills
- Excellent Communication Skills
What we Offer:
- Health Insurance
- 22 Paid Leaves
- Government Mandated Benefits
- 13th Month Pay
- Paid trainings
- HMO