Are you looking for a dynamic career in the telecommunications industry? Join one of the country’s leading BPO companies as we hire for a Telco Account based in Iloilo City. This opportunity is perfect for individuals who are passionate about helping customers, solving problems, and working in a fast-paced, technology-driven environment.
In this Telco Account in Iloilo City, you’ll be part of a team that handles a wide range of customer service functions related to telecom and travel services. Whether it’s assisting with billing concerns, processing service requests, or resolving technical issues, you’ll have a direct impact on customer satisfaction and loyalty. We are looking for individuals who are adaptable, proactive, and eager to build a lasting career in the BPO industry.
Job Responsibilities:
- Handle customer inquiries and transactions related to retail products or services
- Process customer orders accurately and efficiently
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- At least 18 years old
- At least a high school/senior high school graduate
- Good English communication & interaction skills
- BPO experience preferred
- Amenable to shifting schedules
What we Offer:
- Bigger Basic Pay+ Skills Premium Pay
- HMO on day 1 for employee + free 3 dependents
- Quarterly Appraisals & Monthly Performance Incentives
- Up to 30 days paid leave with up to 21 Days convertible to cash
- Non-taxable meal and transportation allowance
- Night differential
- Group Life Insurance
- Onsite clinic and free emergency medicine
- Wellness programs