Looking for an exciting career in the telecommunications industry? Join our Telco Account MOS team in Alabang and enjoy a monthly salary ranging from PHP 21,000 to PHP 25,000, HMO on Day 1, and 28 paid leaves! This opportunity is perfect for those who want to advance in the BPO industry while helping customers with a wide variety of telecom-related services.
As a member of the Telco Account MOS team, you will assist customers with mobile plans, internet services, cable packages, and provide technical troubleshooting. You will be instrumental in resolving customer issues, escalating complex concerns, and maintaining the highest level of service. If you are passionate about helping others and want to be part of a supportive and fast-paced team, this is the role for you.
Salary Package:
- PHP 21,000 – PHP 25,000
Job Responsibilities:
- Responsible for assisting customers with telecom-related services such as mobile plans, internet, cable, and technical troubleshooting.
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
- Requirements:
- Open for High school graduate
- With 6 months bpo experience
- Good communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Willingness to learn and thrive in a fast-paced environment
What we Offer:
- Paid Trainings
- 28 paid leaves
- HMO plus 3 dependents
- Shifting Schedule (Day shift/Mid shift/Night shift)
- Easy Accounts Available
- Retirement/Life
- Insurance for Qualified Staff
- Company Sponsored Trips or Retreats