Are you tech-savvy, curious, and passionate about helping others? Kickstart your career with us as an Agent in Tech Account in Davao City for one of the leading tech accounts in the BPO industry! This is your chance to turn your love for technology into a rewarding profession — no extensive experience required.
As an agent in tech account, you will be the go-to expert assisting customers with their technical concerns, troubleshooting devices, and ensuring they enjoy a smooth and hassle-free experience. Whether it’s guiding them through setup instructions, solving software issues, or answering product-related inquiries, you will play a vital part in creating happy and satisfied customers.
Your day-to-day tasks may include handling phone, chat, or email inquiries, walking customers through technical processes step-by-step, and using problem-solving skills to offer solutions tailored to each situation. You will also be empowered with tools, resources, and training to help you succeed and grow in this ever-evolving field.
Earn up to 18k monthly!
Job Responsibilities:
- Handle customer inquiries and transactions
- Process customer orders accurately and efficiently
- Resolve customer issues and escalate complex issues as needed
- Meet performance targets for productivity, quality, and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other stakeholders to improve customer service processes
Requirements:
- Applicant must be at least 18 years old
- Good computer navigational skills on multiple systems
- High School and ALS Graduates are welcome to apply
- Good communication and interpersonal skills
- Excellent Communication Skills
What we Offer:
- Health Insurance
- 22 Paid Leaves
- Government Mandated Benefits
- 13th Month Pay
- Paid trainings
- HMO